Claims

When a customer submits a social media action claim, it appears in the Claims queue in your memberr dashboard. You can review, approve, or reject each claim.

Claims queue

Navigate to Loyalty → Social Media → Claims to see all pending submissions.

Each claim shows:

• Customer name and email
• Platform and action type
• Submission date
• Screenshot or proof of action (if provided)

Approving a claim

1. Open the claim from the queue.
2. Verify the proof of action.
3. Click Approve - store credit is automatically sent to the customer.

Rejecting a claim

1. Open the claim.
2. Click Reject and optionally add a note for the customer.

Rejected claims do not issue store credit. The customer may be notified by email depending on your communication settings.

Automatic approval

You can enable automatic approval for trusted action types. When enabled, claims are approved immediately without manual review. This is recommended for low-risk actions such as follows.