Facts by surface
Cancel flow
context.reason and context.subReason for Subscriptions cancel / retention flows.
Used when a customer starts cancel in Subscriptions. Also includes customer facts.
| Path | Label | Type | Notes | Example |
|---|---|---|---|---|
context.reason | Cancellation reason | string | Selected on cancel survey | too_expensive |
context.subReason | Cancellation sub-reason | string | Optional follow-up | found_cheaper |
Not in picker: subscriptionContractId, free-text otherReason.