Customer Experience
Cancel order
Let customers cancel eligible orders while the editing window is still open.
Cancel order lets customers cancel eligible orders while editing is still open. Cancellation cannot be undone from the storefront.
Settings
| Setting | What it does |
|---|---|
| Allow customers to cancel the order | Customers can cancel eligible orders while editing is still open. |
| Refund handling | Choose what happens to the paid amount when a customer cancels. |
Refund handling
| Option | What it does |
|---|---|
| Original payment method | Refund the order back to the payment method used at checkout. |
| Store credit | Issue store credit immediately for a future purchase. |
| No automatic refund | Cancel the order and leave refund handling to your team. |
What customers see
The block explains that cancellation stops processing and cannot be undone. The refund note matches your refund handling setting:
