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Analytics

Errors

Load and save failures and the most common failure modes.

Errors lists technical and eligibility failures so you can tell restriction rules from network issues.

Errors analytics with failure KPIs, chart, and top failure modes

KPIs

MetricWhat it means
Total failuresEvery failure event - load failures, save failures, and block-level errors.
Load failuresTimes the extension could not load order data - the customer saw an error instead of the editor.
Save failuresSave attempts that errored - the customer tried to commit changes and failed.

Top failure modes

Table of the most common (category, action, error kind) tuples, for example:

  • session / load_failed / The order cannot be edited
  • session / load_failed / Editing is not allowed for orders containing free items
  • Network or fetch failures

Eligibility messages usually map to Restrictions. Network errors may be transient or environment-related.

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